Privacy Policy sifucuci – Personal Data Protection

Introduction

This Privacy Policy explains how sifucuci ("we", "Platform") collects, uses, discloses, and protects your personal information when you use our website and services at sifucuci.vin. We understand how important privacy is to every individual, and we are committed to protecting your personal data to the highest standard.

This policy applies to all users and registered members of the sifucuci platform, covering all services we offer including online casino, Live Casino, fish shooting games, bingo, and sports betting. By using the sifucuci platform, you agree to the practices described in this Privacy Policy.

We manage your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. We only collect data that is strictly necessary to provide you with the best service, and we will never sell your personal information to third parties.

Types of Personal Data We Collect

Sifucuci collects various categories of personal information depending on how you interact with our platform. Below is a summary of the types of data we collect:

We also collect data you voluntarily provide when contacting customer support, participating in promotions, or completing user satisfaction surveys. This data is used solely for the purpose stated at the time of collection.

How We Use Your Personal Data

The data we collect is used for legitimate and specific purposes only. sifucuci will not use your personal data for any other purpose without obtaining your consent beforehand. The following are the primary purposes for data use:

• Process account registration and verify your identity through the KYC process as required by law.
• Handle and process financial transactions including deposits, withdrawals and bonus transfers securely and accurately.
• Provide responsive and effective customer support services, including answering enquiries and resolving complaints.
• Monitor account activity for security, fraud detection and anti-money laundering (AML) purposes.
• Personalise your gaming experience by suggesting relevant games and promotions based on your interests.
• Send important account-related communications such as security notices, terms updates and promotional information (if you have opted in to receive them).
• Ensure ongoing compliance with applicable legal requirements, regulations and authority guidelines.
• Analyse platform usage patterns for service improvement, new feature testing and internal research.

Every use of your data is based on a valid legal basis under PDPA — whether that is your consent, contractual necessity, a legal obligation, or our legitimate interests that do not override your privacy rights.

Data Sharing & Disclosure

Sifucuci maintains a strict policy regarding the sharing of personal data. We do not sell, rent, or trade your personal information to any third party. However, there are limited situations where we may need to share your data:

• Service Providers: Third-party companies we appoint to support platform operations — such as payment providers, licensed game providers, and identity verification services. They are only permitted to process your data for purposes we specify and are bound by strict confidentiality agreements.
• Legal Requirement: When required by law, court order, or direction from a legitimate authority to disclose information, we will comply while ensuring disclosure is kept to the minimum necessary.
• Rights Protection: In situations where it is necessary to protect the rights, property, or safety of sifucuci, our members, or the public from fraud, illegal activity, or security threats.
• Business Transfers: In the event of a merger, acquisition or transfer of sifucuci assets, your personal data may be transferred as part of those business assets, subject to equivalent privacy protections.

Cookies & Tracking Technologies

The sifucuci platform uses cookies and similar tracking technologies to enhance the user experience, ensure smooth platform functionality and analyse usage patterns. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification, account security, and navigation. These cookies cannot be disabled as they are critical to platform operations.
• Preference Cookies: Save your preference settings such as language, display theme and game preferences so you do not need to configure them again each time you visit the platform.
• Analytics Cookies: Help us understand how members use the platform, which pages are visited most frequently and where there is room for improvement. This data is collected in aggregate and does not directly identify individuals.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorised logins, and other cybersecurity threats.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the sifucuci platform. For more information on managing cookies in popular browsers, please refer to your browser's help documentation.

Data Security

Sifucuci implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or accidental disclosure. Key measures we have in place include:

• Data-in-transit encryption using TLS 1.3 and 256-bit SSL protocols for all communications between the platform and your device.
• At-rest encryption for all sensitive information including financial details and identity verification documents.
• Role-Based Access Control, ensuring only personnel with a legitimate business need can access specific data.
• Mandatory two-factor authentication (2FA) for all staff access to systems containing member personal data.
• Regular security audits by independent third parties to identify and address system vulnerabilities.
• A structured incident response plan to ensure any data breach is handled swiftly and effectively.

Data Retention Period

Sifucuci retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. Our data retention principles are as follows:

• Active account data is retained for as long as your account remains active and for a minimum of 5 years after account closure to meet legal and tax compliance requirements.
• Financial transaction records and KYC documents are retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering (AML) legal requirements.
• Customer support communication logs are retained for 2 years after the last interaction for reference and dispute resolution purposes.
• Analytics data and system logs are retained for a shorter period, typically between 90 days and 1 year, depending on the type of data and operational needs.

When your data is no longer needed and there is no legal obligation to retain it, sifucuci will securely delete or anonymise it using industry-recognised methods.

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and sifucuci's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the sifucuci Data Protection team via email or live chat within the platform. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days with prior notice to you.

Children's Privacy

Sifucuci takes the protection of children's privacy extremely seriously. Our platform is strictly intended for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to:

• Close the relevant account immediately.
• Delete all relevant personal data from our systems.
• Process any valid remaining balance for return in accordance with legal compliance procedures.

If you believe a child has registered an account on sifucuci, please contact our support team immediately. We strongly encourage parents and guardians to monitor their children's online activity and make use of the parental control tools available on their devices and internet networks.

Privacy Policy Amendments

Sifucuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes will be communicated to you via:

• A clear notice on the home page or notifications section of the sifucuci platform.
• Email notification to your registered email address at least 14 days before changes take effect.
• Update the "Last Updated" date displayed at the top of this Privacy Policy page.

Continued use of the sifucuci platform after changes take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account and request deletion of your personal data in accordance with the procedure set out in the Your Rights section.

Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding how sifucuci handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the sifucuci platform for immediate responses.
• Support Email: Reach our team at [email protected] for more detailed enquiries.
• Complaint Form: Use the "Contact Us" section in your account settings to submit a formal written complaint.

We are committed to responding to all privacy-related enquiries within 5 business days. For formal data rights requests, the processing period is up to 30 business days as provided under Malaysia's PDPA.

If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or the relevant regulatory authority in your country.